Our People

Performance & Measurement

Supervisors' and Managers' performance reviews are based on the competencies listed below.

• Customer focus
• Commercial focus
• Team leadership
• Communication
• Taking responsibility for action
• Planning and thinking ahead
• Self Motivation

Managers are also set specific targets in the areas of financial performance, client satisfaction, meeting quality standards and achieving job specific tasks.

The performance management of Site Operatives is based on their "technical/ practical" competence in performing their job. It is also supported by the competency framework; specifically in the areas of:

• Customer focus
• Commercial/Quality focus
• Team working
• Communication
• Taking responsibility for action
• Self Motivation

Wherever possible ASCS staff will be crossed trained in as many areas as possible within the location. This provides maximum flexibility when backup is required i.e. during times of sickness, general absence and training. Cross training also enables resources to be managed more effectively and efficiently to meet the peaks and troughs of the business.

The Site Services Manager would track the training progress of each employee using a Training Matrix. The Training Matrix identifies the essential tasks each individual must be able to perform to fulfil their roles effectively as well as secondary tasks to be carried out when required.